# Common issues and problem users Noticing a recurring theme in support cases? Use [[Goals]] to address specific pain points, helping reduce ticket volume and support effort, and [[Audiences]] to target a subgroup of users who seem to need a little bit more support. > [!Important] > If you don't see Learning Manager Tools on step 2 of Callout edit menu get in touch with your GRAVITY Admin ## Target a common issue with Goals 1. [[Goals#The Four-Steps to Goal Mastery|Create a Goal]] for a specific issue you have noticed recurring. We recommend using a dedicated Audience for the Redactions Team, while [[Staging content|staging your content]] 2. [[How to create a Callout|Create your Callouts]] and in Step 2 [[Goals#Assigning Goals to Callouts|assign them to the Goal]] you just created 3. Once ready to publish your content, [[Goals#Accessing Goals|go back to the Goal]] and reassign it to [[Audiences#How to assign Audiences to a Callout/Hotspot|target Audience]] 4. Navigate to step 4 and save ## Target a problem users with Audiences 1. [[Audiences#Audience Creation in GRAVITY Admin Site vs Barycenter|Create an Audience]] for your problem users 2. If the issue is more systemic and requires a more handholding [[Goals#The Four-Steps to Goal Mastery|create a Goal]] or just proceed to [[How to create a Callout|creating a Callout]]. We recommend using a dedicated Audience for the Redactions Team, while [[Staging content|staging your content]]. 3. Once ready to publish your content, go back to the Callout and reassign it to [[Audiences#How to assign Audiences to a Callout/Hotspot|target Audience]] 4. Navigate to step 4 and save ---------------- Want to learn more? Check out: [[Use Cases]]